Account got hacked – money withdrawn to a Skrill account that I don’t have

Hi All,

 

I have almost $300 money on my account and today I noticed my balance is $0.00.

 

When I checked what happened, I saw that a withdrawal to Skrill was made. The Skrill account was using my email also. I do not have a Skrill account and do not remember creating one. I only have ever used Paypal because I have been so used to that already.

 

I had to think really hard if I created a Skrill account but really couldn’t remember ever making an account with them. So just to give it a try, I tried to login to Skrill password but obviously I do not have a password so I clicked on the “forgot password” link. The message I got was that instructions to reset the password was sent to my email address (same email address as the Skrill account that I have no knowledge of). But whenever i check my email I do not get any email from Skrill at all. This is clearly an account that was hacked.

 

I reported it to Customer Support and was told that there is no guarantee that they can give me back my money. It was hard-earned money that I badly need since I am traveling.

 

I do not understand why. There is still for some reason a breach of security on Upwork side. How is it possible to just add a Skrill account without sending any notification to my email that changes are being made?

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Anyone else had the same issue? Did you get your money back? Please help, I’m desperate.

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